Title: | Lead Clerk |
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ID: | 17.032 |
Department: | Legal Division |
Division/Department: Legal Division/Clerk of Court Salary: $32,692.50
Reports To: Senior Supervisor Date Posted: 4-25-2017
FLSA Status: Non-Exempt Last Revised: 9 December 2015
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons covered by the Americans with Disabilities Act, in accordance with its requirements.
The Lead Clerk provides clerical support to the Clerk of Court’s Office as well as assists the Senior Supervisor within the assigned unit.
Answers and directs incoming telephone calls.
Utilizes the Juvenile Court case information system to enter and retrieve court-related data.
File stamps documents upon receipt for filing.
Processes requests for certified copies.
Prepares and sorts inter-office and outgoing mail for delivery.
Files and processes complaints, motions, pleadings, journal entries, etc.
Prepares records for appeals and request transcripts.
Seals and expunges records per judicial orders.
Responds to fax requests and retrieve legal files.
Initiates family information, number case files, assign judges / court dates.
Issues service, notices and warrants.
Files and processes complaints, motions, pleadings, journal entries and court orders.
Enters, scans and proofs returned service and returned journal entries and other court-related documents.
Maintains accurate, ongoing updates of client and attorney activity.
Tracks and retrieves legal files.
Issues warrants, processes Civil Protection Orders, bonds and IV-D information.
Provides front line support to staff resolving work related issues as they arise; consult with the Senior Supervisor when a work related issue cannot be resolved.
Acts as the lead trainer for all new staff in assigned unit, providing consistency with training and unit procedures.
Assists Senior Supervisor with training all staff on new and/or revised procedures.
Acts as a peer mentor assisting new staff to become acclimated to working in the Clerk’s Office in a positive manner.
Assists with providing coverage assisting with work related issues when Senior Supervisor is absent (i.e. communicating with iCase help desk, etc.).
Provides feedback to the Senior Supervisor if there is a need for any staff to receive additional training or assistance in job related duties.
Suggests modifications or improvements to processes and procedures.
Performs other duties as assigned (revised forms, documents, etc.).
Supervisory Responsibilities
Has no direct supervisory responsibility for staff members.
Equipment Operated
Standard office equipment and office technology such as copy machines, personal computers and telephones.
Confidential Data
All court-related information regarding hearings, etc. that the employee may come in contact with by working in the facility.
Working Conditions
Potential exposure to hazardous situations that may occur in the court environment. Must be able to tolerate exposure to evidence and testimony that may be disturbing; clients who may potentially be verbally or physically uncooperative; allergens, such as perfumes and dust.
Usual Physical Demands
While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must be able to repetitively lift and move up to 15 pounds.
Knowledge, Qualifications, Skills, and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This position is subject to many interruptions and may be required to handle multiple calls and inquiries at once.
Must have good oral and written communication skills, intermediate level computer skills, ability to use a copy machine and a fax machine. Working knowledge of Clerk’s Office overall operations and the importance of how it fits into the Court. Must be dependable. Must possess the ability to answer a large volume of phone calls daily and have excellent customer service skills. Must be able to work effectively with courtroom personnel, other court employees and the general public. Must be professional and helpful in a fast-paced and potentially stressful environment. Proficient in operating iCase and knowledge of Microsoft Word. Must be a self-starter with leadership abilities. Fluency in speaking Spanish is helpful. Ability to speak Spanish is helpful. The employee may be required to work at multiple locations.
Education and/or Experience
High school diploma or equivalent
And
Minimum of three (3) years clerical experience in a legal setting; prefer experience working in a Clerk’s Office performing legal services clerk or deputy clerk duties.
Licensure or Certification Requirements
None
Court Expectations of Employee
In accomplishing the responsibilities of this position, the Court expects that the employee will adhere to the mission and values of the Court as well as all Court policies and procedures. In addition, while carrying out the duties of this position, the employee is expected to model high ethical conduct on and off the job, and exhibit a professional and respectful demeanor with all Court employees.
Court Mission Statement
To administer justice, rehabilitate juveniles, support and strengthen families, and promote public safety.
Application Procedure
Bargaining Unit Members of Court Administration, Clerk of Court’s Office and Probation Services Departments, Laborers’ Local 860 will be given consideration prior to non-bargaining employees, other bargaining units and external candidates.
Current Cuyahoga County Court of Common Pleas Juvenile Division Employees:
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The deadline to apply is 5/1/2017.
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Please visit https://juvenilecourt.applicantstack.com/x/openings-internal to complete and submit the Job Posting Response Form to the Human Resources Division.
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The Job Posting Response form must be received in Human Resources by the job posting deadline for consideration as a candidate for the posted position.
External Applicants:
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This position will remain posted until filled.
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Please visit https://juvenilecourt.applicantstack.com/x/openings to view this posting and to complete and submit the Application for Employment.
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